Refund & Cancellation Policy

1.1 Before Activation (Pre-Delivery):

• If you cancel your subscription before any meals have been prepared or dispatched, you are eligible for a full refund of the subscription amount.
• Cancellation must be made at least 24 hours before your first scheduled delivery to qualify for a full refund.

1.2 After Activation (Post First Delivery):

• Once your subscription is active and deliveries have commenced, refunds are calculated on a pro-rata basis based on the number of undelivered meals remaining.
• Refund = (Number of undelivered meals × Per-meal rate) — as calculated from your original plan price.
• Meals already delivered, prepared, or dispatched are non-refundable.

1.3 Cancellation During Active Delivery Day:

• If you cancel on a day when your meal is already being prepared or is out for delivery, that meal is considered delivered and no refund is issued for that day.
• Refunds will apply only to future undelivered meals.

We offer a pause feature as an alternative to full cancellation:

• You may pause your subscription from your account dashboard at any time
• Deliveries are suspended from the next scheduled day onwards
• Your remaining meal balance is preserved and deliveries resume when you un-pause
• Pausing is available for subscriptions in active status only
• Subscriptions paused for more than 90 consecutive days may be subject to cancellation at our discretion, with a refund for remaining meals

4.1 Missed by Us: If a delivery is missed due to our error (driver no-show, kitchen issue, etc.), you will receive either:

• A replacement delivery at the earliest possible time, OR
• A full credit to your account for that meal to be redeemed in your current or next subscription

4.2 Missed Due to Your Unavailability: If a delivery attempt fails because you were unavailable and we were unable to reach you within 15 minutes, the meal is considered delivered. No refund will be issued. We recommend providing accurate contact details and ensuring availability during your chosen slot.

4.3 Incorrect Address: If a delivery fails due to an incorrect address provided by you, no refund will be issued. Please ensure your delivery address is accurate before activating your subscription.

If you receive a meal that is:

• Visibly spoiled, contaminated, or unsafe to consume
• Significantly different from what was described or shown
• Delivered in damaged packaging that compromised the food

Contact us within 2 hours of delivery at hello@justsalad.in with:

• Your order/subscription ID
• Clear photographs of the issue
• A brief description of the problem

We will review the complaint and offer a replacement meal or account credit within 24 hours of verification. Quality complaints raised after 2 hours of delivery may not be eligible for remediation.

• If a refund is issued for an order where a coupon discount was applied, the refund will be for the amount actually paid (after discount), not the original plan price
• Coupon codes used in a refunded transaction are not reinstated unless the coupon was applied in error (e.g., wrong code used)
• Referral credits and promotional credits are non-refundable in cash

7.1 Refund Method: Approved refunds are processed back to the original payment method used at the time of purchase (credit/debit card, UPI, net banking, wallet).

7.2 Processing Time:

• Refund initiation: Within 2–3 business days of approval
• Credit to your account: 5–10 business days depending on your bank or payment provider
• UPI refunds are typically faster (2–3 business days)

7.3 Confirmation: You will receive an email/SMS confirmation when a refund is initiated. If you do not receive the refund within 10 business days of initiation, contact us at hello@justsalad.in.

Refunds will not be issued in the following cases:

• Change of mind after meals have been prepared or delivered
• Dissatisfaction with taste or portion size (unless a genuine quality defect is proven)
• Failure to report quality issues within the 2-hour window
• Meals skipped voluntarily by the customer without prior notice
• Account suspended due to Terms of Service violations
• Promotional or free trial meals

To request a cancellation or refund:

• Via App/Website: Go to your Dashboard → Subscriptions → Select subscription → Cancel or Pause
• Via Email:hello@justsalad.in with subject line "Refund Request — [Your Name] — [Order/Subscription ID]"
• Via WhatsApp/Phone: +91 9998299651

Please include your registered phone number or email, the subscription/order ID, and the reason for cancellation/refund request.

If you are dissatisfied with our refund decision, you may escalate to:

• Infynix Labs Support: support@infynixlabs.com
• Phone / WhatsApp: +91 9998299651
• We will review escalated cases within 5 business days and provide a final decision
• Unresolved disputes are subject to the dispute resolution process described in our Terms & Conditions